Telecommunication service in simple words is a group of independent functions, which are an essential part of one or more business processes and composition of quantitative & qualitative amalgamation of technical, informative resources, and communications facilities.
It is necessary to describe every part of the telecom billing system that allows search and access to user information such as name and address of the user to deliver the data for invoices, the address of residence and registration for business users, the data on authorized contact person for business users.
· The system must support the ability of piled structure of the organization’s hierarchy and the definition of payment. If there is a possibility of hierarchical organization stated that there are no restrictions on the depth of hierarchy and the hierarchy of graphical explanation, the system must have the ability to view listings of transport users for the current month, as well as the possibility for individual users or groups of users to disable listings for customers of the system except with a special viewing advantages.
· The system must allow reviewing of all assigned discounts and promotions to the subscribers.
· The telecom billing software must allow access to all subscribers as well as balance and have a clear view of the assigned and management free units of traffic.
· It must provide the whole history of all changes of the subscriber.
· The CRM should allow users to add new or to restore old parameters. Every transaction must be stored with identification about who executed that particular transaction.
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